We thank all our visitors for their collaboration in looking after the museum and the integrity of its artworks. Please follow the instructions from the Security staff.
CARE AROUND WORKS OF ART
-It is strictly forbidden to touch artworks.
-Keep a 1 m distance from artworks.
-Do not step on the base of artworks.
-Do not cross the lines around artworks.
-Do not lean on the display cabinets or on the walls.
-All bags and backpacks will be subject to inspection.
-Due to the conservation of the artworks, there is limited capacity in the galleries. Thank you for your patience and understanding.
-A maximum stay of 30 minutes is allowed per gallery.
-Entrance is not allowed with the following: food, beverages, chewing gum, backpacks, selfie sticks, umbrellas, tripods, laptops, iPads, wrapped parcels, electronic cigarettes, cutting objects, flammable objects and/or any other type of object or package bigger than 30 x 40 cm.
If you have one of the above objects, they will need to be checked at the coatroom or left in the locker area.
Museo Jumex is not responsible for forgotten, damaged or lost items if using a locker. Key loss will incur a cost of $400 MXN.
The following actions are not allowed:
-Smoking, even on the terrace.
-Running in the galleries.
-Making telephone calls in the galleries
-Entering with a pet; only guide dogs are allowed.
Group visits with guides external to museum staff are not allowed. Professionals and teachers from accredited institutions may book an appointment to give their class in the museum galleries.
The public may take photographs for personal use. Flash, tripods and selfie sticks are not allowed.
To request special permission to take photographs, please contact the Communications department.
-The walkthrough begins in Gallery 3 and continues through to Gallery 2, 1 and -1 (the basement).
-You can access Gallery 3 only by elevator and the walkthrough for subsequent galleries continues by using the stairs. Only pregnant women, people in wheelchairs, crutches, walkers and senior citizens may use the elevator to go down to the galleries.
All children are welcome at Museo Jumex. Children under the age of 12 must be accompanied by an adult.
*Visitors and Museo Jumex staff have the right to an environment free of any type of abuse, cruelty or misconduct. The museum reserves the right to remove any person whose behavior violates the works, visitors or staff.
For more information, please go to the FREQUENTLY ASKED QUESTIONS section.