VISITOR GUIDELINES
Andy Warhol. Estrella oscura. Museo Jumex

GUIDELINES TO VISIT ANDY WARHOL. DARK STAR

We thank all our visitors for kindly observing our museum’s guidelines in order to ensure the safety of the artworks on display. Please follow the instructions of the security officers.

ARTWORK CONSERVATION
-It is strictly forbidden to touch the works.
-Please keep a distance of 1 m from the works.
-Do not lean on vitrines or walls.
-Photography and video is not permitted.

ACCESS
-All bags and backpacks will be subject to security inspection at the Museum entrance.
-For conservation reasons, the quota in galleries is limited. We appreciate your patience and understanding.
-The maximum time of stay in each gallery will be 30 minutes.
-Access is not allowed with the following items: Food, beverages, chewing gum, backpacks, diapers, photo and video cameras, selfie-sticks, umbrellas, tripods, laptops, ipads, wrapped packages, sharp objects, flammable products and/or any type of object or package over 30 X 40 cm.

In case you carry any of these objects, they must be deposited in the checkroom.

The following actions are not allowed:
-Smoking, even on the terrace.
-Using cell phone.
-Taking photo or video.
-Bringing pets; only service dogs are allowed.

CIRCULATION
The exhibition begins in Gallery 3 and continues in galleries 2, 1 and -1 (basement). The access to Gallery 3 is only by elevator and the route to the following galleries is only through the stairs. Only pregnant women, people with wheelchairs, crutches, walkers and elderly people will be able to use the elevator to go down to the galleries.

CHILDREN
Children of all ages are welcome at Museo Jumex; children under the age of 12 must be accompanied by an adult who is responsible for their safety.
-Strollers are permitted only to carry babies or children.

CHECKROOM
-For your safety and the safety of the works it is mandatory to check backpacks and bags of more than 30 x 40 cm; complimentary bags will be available to carry your valuables with you.
-The checkroom is located in the basement, with self-service lockers that work with a $5.00 peso coin, which will be returned when you remove your belongings.
-No luggage, strollers or bicycles are allowed.

Museo Jumex is not responsible for forgotten, damaged or lost objects.

ACCESIBILITY
All entrances and public areas are wheelchair accessible. Wheelchairs are allowed in galleries. In case you need one, the Museum has a limited number of wheelchairs at your disposal free of charge. Please request this service at the ticket office.

Visitors and staff have the right to be in the museum without being subjected to any kind of abuse, mistreatment or improper behavior. Museo Jumex reserves the right to remove from the premises anyone whose conduct places at risk the artworks, other visitors, or museum staff.