visitor guidelines

We thank all our visitors for kindly observing our museum’s guidelines in order to ensure the safety of the artworks on display. We ask that you maintain a safe distance from the artworks. Touching the artworks, smoking, eating or drinking is not permitted inside the museum.

No bags or packages are allowed in the galleries. The museum has free lockers in the basement for visitors to safely store their belongings and have a more enjoyable experience.

Out of courtesy to other visitors, we ask you not to use your cell phone inside the galleries.

Except where otherwise indicated, still photography without flash for personal use is permitted. Tripods and selfie sticks are not permitted.

To inquire about special photography permits, please contact our Communications Department:

Children of all ages are welcome at the Museo Jumex; children under the age of 12 must be accompanied by an adult.

All entrances and public areas are wheelchair accessible. We have a limited number of wheelchairs available for our visitors. If you require a wheelchair or any other service, please request it at the front desk.

The admission is free for people with disabilities.

On Saturday and Sunday, with Valet Parking only. The car drop-off location is on Miguel de Cervantes Saavedra, close to the intersection with Lago Zúrich.

Bike racks available in front of the museum by the train tracks.

San Joaquín / Line 7
Polanco / Line 7

Bike station 197 / In front of the museum, on Miguel de Cervantes Saavedra